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Keywords Audit Auditor Certification Creativity Management Human Factors Human Values Innovation Institutional Plan Maintainability Management Management Systems Personal Attributes Planning of Faculty Planning of Infrastructure Product Design Psychology Psychology Based System Maintainability (PBSM) Sales Forecast, Budgeting, MIS, Econometric Suggestion Schemes Suggestion System Total Quality Management (TQM), TQM Practices, Service Organization, TQM Failure, Implementation